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LEARN WITH EARN IN BPO VOICE COURSE
100% JOB ORIENTED
All MONEY REFUND
WITH CAREER MANTRA ACADEMY
BPO National And International Course
BPO
A BPO course trains students in communication, customer service, and process management skills, preparing them for careers in call centers and outsourcing companies worldwide.
Communication Skills
A communication skills course develops speaking, listening, writing, and interpersonal abilities, helping individuals convey ideas clearly and confidently in personal, academic, and professional settings.
Customer Service
A customer service course trains individuals to handle client interactions effectively, resolve issues, and build strong relationships, ensuring customer satisfaction and business success.
Technical & Operational Skills
A technical and operational skills course builds proficiency in software, tools, and workflows, enabling individuals to perform business processes efficiently and maintain high productivity standards.
Interview Preparation
An interview preparation course guides individuals in improving confidence, communication, and presentation skills, helping them succeed in job interviews and secure desired career opportunities.
3 MONTHS - 6 MONTHS TIME PERIOD
Time Customization Accoding To You
Foundation
- Introduction to BPO (Inbound, Outbound, Non-Voice)
- Basic Communication Skills & Grammar
- Voice & Call Etiquette (Greeting, Hold, Transfer, Closing)
- Active Listening & Empathy
- Basic Computer Skills & Typing
- CRM Introduction & Data Entry
- Email Etiquette (Non-Voice Basics)
Intermediate
- Accent Neutralization
- Advanced CRM & Ticketing Systems
- Handling Difficult Customers & Complaint Resolution
- Objection Handling & De-escalation
- Sales Basics (Upselling & Cross-selling)
- Quality Monitoring & Call Scoring
- Email & Chat Process Handling
- Interview Preparation & Resume Building
FREE OF COST
Complimentary
- Personality Development.
- Communication Build.
3 MONTHS
Duration
Advanced
- Advanced Sales & Negotiation Skills
- Complex Issue Resolution & Escalation Handling
- Process Documentation & SOP Writing
- Advanced CRM Reporting & Analytics
- Quality Assurance Deep-Dive & Coaching
- Team Communication & Leadership Basics
- Stress & Time Management
- Live Project: End-to-End Campaign Planning & Execution
Professional
- Domain Specialisation (Finance, Telecom, E-commerce, etc.)
- Leadership & Operations (WFM Basics, KPI Optimisation)
- Quality Coaching Certification
- Advanced BPO Tools (Zendesk, Salesforce, Freshdesk)
- RPA & Automation Basics
- 1-Month Internship or Industry Attachment
- Capstone Project & Panel Presentation
- Placement Assistance & Career Mentorship
FREE OF COST
Complimentary
- Personality Development.
- Communication build.
- Interview preparation.
6 MONTHS
Duration
Features
- Regular/Weekend Batches (Mon – Fri) & (Sat – Sun)
- Topic wise Assignments / Notes / Study Materials
- Updated Course Content
- Test Series to assess the performance
- Doubt Clearing Session
- Interactive Course Module
- Information About Up Coming Vacancies & Assistance in Form Filling
- Individual Attention
- Small Batch Size
SKILLS
National BPO Course
The National BPO course prepares students for voice and non-voice procedures, backend operations, and customer service for Indian businesses. It emphasizes problem-solving, typing, CRM software, basic computer skills, communication in Hindi and English, and domestic market requirements. This course helps students land positions in service-based industries, telecom, banking, e-commerce, and Indian call centers where knowing Indian languages and clients is crucial.
International BPO Course
Candidates who complete the International BPO course are prepared to work for multinational call centers and outsourcing firms that serve customers from the US, UK, Australia, and other nations. Advanced English communication, accent neutralization, cultural sensitivity, email and chat management, international process protocols, customer relationship management, and time zone flexibility are all covered in the course. Higher-paying positions in global BPOs that serve clients worldwide in sectors like IT services, healthcare, finance, travel, and tech support are made possible by this training.
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